Food choices totally abstract in location. The wait staff in the buffet were almost non existent, not very friendly and you had to chase them down for anything, but that changed in the last 2 days there, suddenly, there were lots of staff, they were friendly and attentive. Some went to the Italian on another night and most did not like their meal. We only ate at one a la carte, the Japanese, we were a group of 6, only 1/2 of us liked our meals, nothing exciting. My husband tried 3 times to have a burger and always way under cooked. Even the burgers were always under cooked. Yes there were nice grilling stations for fresh chicken, beef, pork and sea food if you wanted to wait and did not mind raw food. Tasty enough, but after day 3, you had seen and tasted the same. No matter if you dug to the bottom of dish, and I actually covered my plate with a big bowl to walk back to my table, still cold. ![]() The food in this buffet was the same, for breakfast, lunch and a very small supper buffet when open and always cold. ![]() But going there turned out to be a blessing, the food choices in the other resorts, especially the Palace were amazing and the food was way better tasting and actually warm. I booked Adults only to be told the buffet is not open every night and you have to go to one of the other buffets in the family resorts within the complex. 1st day did not start out good, asked about eating, said buffet downstairs, open till 6pm (did not point in any direction) Asked when it opened for supper, told it was not, my choice was try to get a reservation in the a la carte or go to another resort for supper. You want a map, scan the QR code, you want hotel info, scan the QR code, that is their response. Upon arrival at 1:30 pm, i found not the most helpful staff at front desk, English a big issue, and not a lot of info given. įYI, I am a 61 yr old travel agent, so my review will be critical. No service at the beach yet it wasn't too far to walk to grab a drink. The beach had loads of chairs & shade around the palm trees. The Italian, French & Japanese were really good with great service! The a la carte restaurants were hard to get in to at a decent time. Sometimes raw food at the grill, like fish & hamburger.once bitten twice shy. Food was on the cold side & not replenished very timely. The food at the buffet here was much the same, no theme nights. The other sister resorts had far superior service!! Also the food at the other buffets was better as we went to them rather than the buffet at this hotel. Also the noise carried from the outside lounge area throughout to the rooms! Pool bars were well run! The towel game at the pool was very strong so that was disappointing. ![]() Entertainment started way too late at 10:45 pm. ![]() A few staff were great! Only one lounge bar for the whole resort after pool bars closed. In general the service was very poor & disorganized. New & clean but stark feel, not Mexican décor whatsoever. I definitely did not feel it was a 5 star resort as I have experienced in the past. I feel that this hotel is overpriced for the services I received! This was first time staying at a Barcelo resort & expected a lot more.
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